Part of what created worse problems at Southwest than at other airlines is that crew members had to call in to the airline, rather than notify it electronically, to let them it of their availability. Some days, as many as 75% of its scheduled flights were grounded. Nearly half of its schedule was canceled during from December 20 to December 29. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. It is common for some problems to be reported throughout the day. “We apologize for any inconvenience this may cause, but we’re hoping to get everyone going ASAP,” the airline wrote in another social media post.Ī massive winter storm started the service problems during the holiday season, but Southwest had a much tougher time recovering because of an antiquated crew scheduling system that was quickly overwhelmed, leaving the airline unable to get the staffing it needed to locations to operate flights. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Several took to social media to complain about delayed flights. Southwest called the latest problem “intermittent technology issues” in a social media post to customers. Southwest last month unveiled an “action plan” to prevent another operational meltdown. Find all Southwest Airlines flight departures, arrivals, delays and cancellations according to the current Southwest Airlines flight schedule. ET, after canceling 254 Friday flights, or 6 percent of its flights, according to flight tracker. The airline attributed the meltdown in part to changes to its staff scheduling computer systems. Southwest canceled 287 Saturday flights, or 8 of its flights, as of 5:30 p.m. The problems come months after the airline was forced to cancel more than 16,700 flights between December 20 and 29, roughly half its schedule during that period. The FAA in a statement told CNN that Southwest “requested the FAA pause the airline’s departures.” Southwest reported technology issues Tuesday morning and said it would “hopefully be resuming our operation as soon as possible.” Southwest says its workers “worked quickly to minimize disruptions.” The airline has canceled only nine flights on Tuesday, according to FlightAware. airlines plus JetBlue (mainline flights) American Airlines: 4,488 canceled (5.2), 25,149 delayed (28.9). June 1-28 only: Cancellation and delay stats for the 'Big 4' U.S. By 3 pm (EST), the airline had cancelled around 462 flights and delayed a further 652 services according to flight-tracking website Flight Aware. Southwest Airlines: 1,907 canceled (0.9), 58,147 delayed (26.7). Southwest had delayed 1,820 flights or 43% of its schedule as of just after noon Tuesday, according to FlightAware. Southwest Airlines was forced to apologize to thousands of passengers who were left stranded when it cancelled or delayed at least 34 per cent of its flight schedule on Saturday. What should I do if my flight has been canceled or delayed?
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